Telephone Surveys

Complete telephone survey design and administration services are available through CHASR. Our 20-seat telephone survey laboratory is equipped with the state-of-the-art Voxco CATI (Computer Assisted Telephone Interviewing) system. Our telephone survey facilities may be expanded to 53 stations to accommodate large, time-sensitive projects. Experienced survey interviewers are rigorously trained to collect high-quality, generalizable survey data. Telephone survey sample (landlines and cell phones) are secured through CHASR’s survey sample provider and partner, ASDE Survey Sampler. Our telephone surveys may be programmed and administered across:

  • Multiple languages (translation services are available)
  • Geographic regions
  • Time zones
  • Specific sample characteristics (quotas may be established by a variety of demographic variables)

Experience: The survey specialists at CHASR have a combined 60 years’ experience ranging from small-scale survey distributions to multi-year linked data sets.

Support: In addition to survey-programming and administration, CHASR’s specialists can offer methodological guidance to best support your research objectives.

Flexibility: CHASR’s specialists can flexibly adapt to the needs of researchers and clients from a variety of backgrounds and organizations.

Security: Online and telephone survey data is supported by Voxco, a Canadian company whose data are securely stored in Canada.

Student Engagement: Telephone and mail surveys employ rigorously trained undergraduate students to conduct interviews and prepare mail-outs. You can be part of offering these students an exceptional research opportunity that will assist in preparing them for their future careers.

Canadian Omnibus Telephone Survey

Our Canadian Omnibus Telephone Survey offers researchers and clients an opportunity to gather rigorous, robust, and representative data from a random sample of 1,000 Canadian residents. This quarterly telephone survey is conducted by CHASR in our 20-station telephone survey laboratory each March, June, September, and December. CHASR offers full survey programming, pre-testing, and administration through our state-of-the-art Voxco CATI (Computer Assisted Telephone Interviewing) system.

Telephone surveys offer several advantages over other types of surveys, such as online or mail-out surveys. The Canadian Omnibus Telephone Survey provides representative data that can be generalized to the Canadian population at a margin of error of +3.1% at the 95% confidence interval. Random-digit dialing (RDD) techniques that include both landlines and cell phones are employed to contact Canadian residents. Rigorous pre-testing and field testing ensures that quality data are collected. In addition to the data from your survey questions, CHASR collects valuable demographic data including age, gender, employment status, education, and income.

Regional breakdowns of the data may be provided within each of the following: Atlantic Canada, Quebec, Ontario, and Western Canada. Oversampling within specific regions, provinces, or demographic groups is also available.

Timelines: Questions must be submitted by the 15th of the month prior to the month of omnibus survey administration (i.e., the deadline for question submission to the March Omnibus Survey is February 15).

Deliverables: Researchers and clients are provided with the cleaned, weighted, and de-identified data from their questions and the general demographic questions (age, gender, employment status, education, and income) in Excel and SPSS formats. Open-ended questions are coded and frequency tables and crosstabulations are provided for each omnibus survey question.

Saskatchewan Omnibus Telephone Survey

Our Saskatchewan Omnibus Telephone Survey offers researchers and clients an opportunity to gather rigorous, robust, and representative data from a random sample of 400 Saskatchewan residents. This quarterly telephone survey is conducted by CHASR in our 20-station telephone survey laboratory each March, June, September, and December. CHASR offers full survey programming, pre-testing, and administration through our state-of-the-art Voxco CATI (Computer Assisted Telephone Interviewing) system.

Telephone surveys offer several advantages over other types of surveys, such as online or mail-out surveys. The Saskatchewan Omnibus Telephone Survey provides representative data that can be generalized to the Saskatchewan population at a margin of error of +4.9% at the 95% confidence interval. Random-digit dialing (RDD) techniques that include both landlines and cell phones are employed to contact Saskatchewan residents. Rigorous pre-testing and field testing ensures that quality data are collected. In addition to the data from your survey questions, CHASR collects valuable demographic data including age, gender, employment status, education, and income.

Regional breakdowns of the data may be provided within each of the following: Saskatoon Census Metropolitan Area, Regina Census Metropolitan Area, Smaller Cities (i.e., Prince Albert, Moose Jaw, North Battleford, Estevan), Rural South, and Rural North. Oversampling within specific regions or demographic groups is also available.

Timelines: Questions must be submitted by the 15th of the month prior to the month of omnibus survey administration (i.e., the deadline for question submission to the March Omnibus Survey is February 15).

Deliverables: Researchers and clients are provided with the cleaned, weighted, and de-identified data from their questions and the general demographic questions (age, gender, employment status, education, and income) in Excel and SPSS formats. Open-ended questions are coded and frequency tables and crosstabulations are provided for each omnibus survey question.

Online Surveys

Supported by Voxco Online, CHASR offers programming services to convert survey instruments into an online, virtual format. CHASR has capacity to support simple and logically-intensive online survey instruments. Once programmed, surveys may be distributed directly by the researcher or client, through scheduled mail-outs, or by interfacing with one of CHASR’s sample providers to recruit from custom populations.

Mail Surveys

Mail surveys, or multi-mode online surveys that include mail-out options or invitations, can be managed through CHASR. A CHASR-managed mail-out project includes all the necessary logistical steps such as printing, folding, envelop-stuffing, and label appending. Pre-paid postage options for paper-based mail surveys allow completed surveys to be returned to CHASR where we can complete data entry and analysis activities.